CityGrid NEVER explained their service. Never. Not once after browbeating us into signing their contract did they ever show us what is was supposed to do or how it works.
They were so in contempt of us they simply took our money and laughed while waltzing out our door.
After repeated attempts to contact them and set up phone meetings so a representative could show us how it works, we tried cancelling the service and yep! agian CityGrid ignored us and kept hitting our bank account for 'unresolved payments"
This resulted in massive overdraft fees from our bank, who thankfully realized something wasnt right with this company and refunded most of the fees.
Fast forward to this morning when we had $500. nestled in the bank awaiting the state of Texas to draw the money out for a sales tax payment. Right. CityGrid got there first and sucked out the money.
This voided our agreement with Texas and now they are threatening to shut our doors.
So much for lending a helping hand to small businesses, huh?
We have been at this location for years, doing business, being proud of what we do and a blood-sucking company with a scam comes along and bam, we're simply...gone.
We're not only pissed off, were determined to make them pay. If anyone has any suggestions as to how we can make cityGrid hurt, please feel free to let us know.
Monetary Loss: $500.